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Computer Controler
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Have you ever wondered just what the position of controller entails? The official definition of the controller position is a corporate officer responsible for the business's accounting activities. Sometimes this position is referred to as the comptroller. This position is filled by an accountant and more often than not an accountant with a CPA designation and includes the responsibility of overseeing all financial matters for the company or in some cases a government department. We will discuss the some of the duties a controller might perform in a privately held business.

Some of the key elements that fall under the purview of the controller's responsibility are financial planning, budgeting, financial statements and their presentation to other members of the corporation, computer systems and internal controls. In a smaller company the controller may actual have hands on involvement in the every day financial activities even closely supervising the everyday bookkeeping functions. A controller may also be overseeing human resource decisions such as benefit packages. And also she/he may be directly involved in negotiations with insurance companies for these benefits and for general, liability and workman's compensation insurance policies. A controller's job is to oversee that every dollar spent is spent well, and every dollar coming in or going out is recorded correctly.

What you may not be aware of are the legal responsibilities and obligations that a controller assumes. A controller must have access to every meeting held within the company and must have access to all information that effects the company's business. The "buck stops" with the controller when it comes to fraud issues. This is not just a fancy title; it comes with real legal responsibilities which often exceed those of any other member of the corporation, including the CEO and members of the board. Don't take these responsibilities lightly.

Copyright all rights reserved Bookkeeping R Us 2006

Donna MacMillan, certified QuickBooks consultant and president/founder of MacMillan Associates provides a unique set of services covering all aspects of successful business growth and financial health for all business types and sizes. Offering comprehensive, confidential, and professional services, MacMillan Associates can analyze, design or redesign your current systems to maximize productivity, cash flow and solidify your bottom line.

Bookkeepers R Us is dedicated to honoring the profession of bookkeepers with current news and resources for bookkeepers and businesses. Our articles discuss the everyday details of running a business, career/education opportunities, workplace ethics/behavior, software choices and many other subjects to help you increase your value in the workplace and the value of your business.

Visit us today to read free articles that will update your skills and knowledge and increase your worth within the business world!

Understanding Computer Telephony Integration (Cti)

Computer Telephony Integration or CTI is a technology that allows a telephone and a computer to work coordinately. CTI includes integration of all customer contact channels, viz. voice, email, web, fax, and many more. Some common features implementing CTI are:

• Call information display (caller's number (ANI), number dialed (DNIS), and Screen population on answer, with or without using calling line data

• Automatic dialing and computer controlled dialing (fast dial, preview, and predictive dial)

• Phone control (answer, hang up, hold, conference, etc.)

• Coordinated phone and data transfers between two parties (i.e. pass on the Screen-Pop with the call)

• Call center phone control. (logging on; after-call work notification)

• Advanced functions such as call routing, reporting functions, automation of desktop activities, and multi-channel blending of phone, e-mail, and web requests

• Agent state control (for example, after-call work for a set duration, then automatic change to the ready state)

• Call control for Quality Monitoring/call recording software

CTI can be implemented in two forms – i) First-party call control, and ii) Third-party call control.

First-party call control operates as if there is a direct connection between the user's computer and the telephone set, just like a modem card in a desktop computer, or a phone directly connected into the computer. The phone connected to the computer is controlled through direct commands send to it by the computer. The computer is the sole controller of the phone and its functions. First-party call control is the easiest form of CTI to implement but may not be well-suited for large scaled networks and organizations such as call centers.

Third-party call control is the more intricate implementation of CTI as it requires a dedicated telephony server to interface between the telephone network and the computer network as done in the call centers. The telephony server is the central controller in the whole network. The user sends commands from his computer to this telephone server and in turn the server controls the telephone system centrally. So actually there is no direct contact of the computer and the telephone, all control is help by an external third party, i.e. the telephony server. This implementation allows any computer on the network to control any telephone connected to the system server.

CTI solutions help companies to maintain their CRM systems efficiently and effectively. CTI allows data collected from the telephone systems to be used as input data to query databases with customer information and populate that data instantaneously in the customer service representative screen. The net effect is the agent already has the required screen on his/her terminal before speaking with the customer.

About the Author

The writer of this article is an expert CRM/CTI development professional at TouchPoint Solutions. The company has an expertise of developing and deploying Genesys CTI solutions to clients all across the world.

can inlarging the size of your graphics cards memory actually make the computer seem faster?

what i mean is, my laptop uses and chipset graphics controler and its memory comes out of the main memory, the bios will let you increase or decrease the amount its taking.my system has 256 MB of ram, at first i figured the more windows had the faster the comp will be so i set the video down to 16MB but i finaly bumbed it up to 32MB and the computer picked up speed! is this because the vizuals can load faster or what>

to a certain extent, yes it can but remember that all you're doing is taking memory away from the ram and adding it to the graphics card.

Letters to Santa
Writing letters to Santa Claus hasbeen a Christmas tradition for children for many years. Theseletters normally contain a wishlist of toys and assertions of goodbehavior or apologies for bad behavior! In the United States,letters are generally routed to North Pole, Alaska.

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