Car And Truck Brake Parts

Valve Street

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Valve Street
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The intent of this commentary is to illustrate how important all the elements of a quality process come together to insure the client is provided a quality product and the value of a total quality management system throughout the supply chain.

To evaluate the many possible issues, let us consider an HVAC airconditioning unit that produces at least 50 tons or more of cooling. This would include Absorption, Centrifugal, Roof Tops, Air Handling and Self Contained systems as a starting list. There are many reasons for a customer to be unhappy with the HVAC unit that they purchased. There are many supply chain businesses involved in the process from manufacture to unit start-up. Any one of the steps can cause the client to not want to order from the same supply chain. Beyond the customer there is a series of businesses that will be impacted negatively with potentially frequent additional costs without compensation for their rework to satisfy the customer.

Let's make a list of potential non-product quality problems that can impact a customer.

o The unit does not arrive on the scheduled promise date, crane needs to be rescheduled

o The wrong unit is delivered

o The unit arrives damaged, inadequate packaging or shipping requirements not met

o The unit does not have the connections installed per the submittal used by the general contractor

o The parts box does is not with the unit or gets separated from the unit in route.

o The shipping instructions deliver the unit to the wrong address.

o The submittal data has errors that impact drains, water, electrical connections locations.

o The submittals have the ducts and unit foot print that differ from what is built.

o Service parts are not available within 24 hours of need for DOA.

o The installing contractor does not properly clean-up after installation.

o There are billing pricing and taxing errors.

o Contractor and owner disagree on warranty expectations as submitted with the billing.

What are the potential product quality problems that can impact a customer.

o Unit will not start

o Special paint color is not what the customer thought they ordered.

o Insulation of unit not what the customer expected or the workmanship is poor.

o Customer expected shipment in a closed trailer and the unit was shipped on an a flat bed trailer.

o Part box is for another size unit or is missing components

o Parts box has wrong parts, example, isolator type and size for the loading

o Unit has o-ring and gasket leaks...water or refrigerant

o A valve is a flow line is installed backward

o Fans are turning backwards

o The paint coverage is poor and there are signs of rush in several areas

o Packaging did not protect unit from the environment

o The IOM literature is not with the shipping package, defining the assembly and start-up procedure

Impact on the Supply Chain

Now that we made a list of many real and perceived quality problems, let's take a look at the potential impact to the Supply Chain (IOM to Owner). We will start with the building owner and work our way backward to the product manufacture.

Owner

o Delay in use of facility

o Possible lost rent or occupancy of the building

o Staff time to follow-up with General Contractor on delays

o Possible need for rental of HVAC equipment pending repair

o Lost production in a process environment

o Lost commitment to using Your products in the future

General Contractor

o Delay in completing job on time (facility use)

o Efficiency of installation team waiting for repaired equipment

o Cost of Sales Engineer's time with customer to resolve problem

o Owner complaints on delay in occupancy

o Penalties for non performance/late completion

o Lost commitment to Your products

Sales Organization

o Sales Eng or Assistant's time to deal with Contractor/Owner

o Cost of sales assistant to work with Service to schedule work

o Cost to process Shipped Product Defect paperwork

o Cost to follow up on problem resolution with Contractor

o Less Sales Engineer feet on the street, dealing with product defect issues

Field Service Organization

o Missed opportunities to service a 3rd party paying customer

o Lost profit dollars associated with SPD labor and materials

o Processing of claim to manufacturing unit of company

Field Parts Organization

o Handling defective material, storage, packaging,

o Shipping to you for evaluation if specified.

o Initiation of PO if repair parts are not in stock

o Processing materials claim

Product Manufacture

o Cost for the SPD Labor and Materials

o Cost to review SPD Claim if large

o Potential loss of future business

o Small frequent labor claims to control costs

o Additional Tech Service staff to support field

o Sales staff avoids sales of products, pain impact

The above shows the amount of non-value added time, money and energy spent correcting process errors. I am confident that everyone who reads this document can add an item to some or all the categories. If you have had an experience that could be added to the any of the categories send you comments to costofquality@gea-consulting.com. Later this year the compiled list will be sent to all those who respond.

Ed Eisemann

Sr Consultant

GEA Consulting

Ed Eisermann, a Sr consultant and spokesman for Quality Systems of all kinds, is an industry veteran of over 30 years. Ed worked for a large world class company in numerous high level engineering and business positions. Ed invites you to read additional business and technical articles at http://www.gea-consulting.com. Having vast experience in the business and technical disciplines as a successful engineer and consultant allows Ed to fulfill his passion of sharing his life long learning's with you.

What To Do When Heavy Rains Cause A Sewer Back-Up

When sudden downpours occur, such as Saturday 3/13 and Sunday 3/14 when over 4″ of rain fell in NYC, City sewers frequently back up. Property owners can be left with inches or feet of waste-water in their basements. This past weekend property owners across New York City were left with just such a sewer condition.

After the fact certain SAFETY PRECAUTIONS must be taken. First of all never enter into a condition when there is any chance of electric current. Serious injury or death can result from wandering into water where electric current is flowing. Secondly, water can make a pilot light go out for a gas appliance, thereby resulting in a dangerous gas condition.  Always call your public utility gas provider, in NYC: National Grid or Con Edison, or a licensed professional.

What can you do after taking safety precautions?

After a City sewer back-up: Frequently the sole cause of the sewer back up is the City sewer being "surcharged" (backed up). After the rain dissipates, the City sewer flows normally again and the water in a basement will dissipate as well. No sewer cleaning or repair work will be needed in this case. A wet/dry vacuum and a dehumidifier may be all you need. If you still have an issue with sewer run off, always call a licensed professional.

Precautions to take:Certain preventive measures  can be taken to prevent a City sewer from backing up into your basement:

• Make sure sewer trap plugs are fit tightly on the sewer trap. Replace old ill-fitting sewer trap plugs with fit-all plugs. Fit-all plugs can be purchased from any plumbing supply or hardware store for less than $10.00 each.
• If the house sewer is solely for sanitary use (not for any rain water flow) a back-water check valve can be installed in front  (the street side) to the house trap. This work  must be performed by a Licensed Master Plumbing firm.
• If the house sewer in question is also for storm water (rain water) flow  and there are plumbing fixtures in the basement (such as a toilet, shower, or a sink) backwater check valves can be installed for individual plumbing fixtures.

What is a backwater check valve? A backwater check valve is a self-operating valve that only allows for water flow in one direction. If properly installed by a Licensed Professional, maintained, it will prevent water from flowing in the opposite direction thereby preventing backups from a City sewer. A backwater check valve should be cleaned every 6 months to a year, a task easily performed by a non-professional by removing a few screws. No special tools or skills are required for maintenance on a backwater check valve.

Have a question or need clarification? Send an email to info@balkanplumbing.com for a same day response.

About the Author

David Balkan is the VP of Joseph L. Balkan, Inc.

Balkan Plumbing is the largest sewer and water services company in New York City. We perform over 2,000 installations annually. Send all inquiries to info@balkanplumbing.com, or visit us @ www.balkanplumbing.com

Do i need to turn off water heater?

I am needing to fix a bathroom faucet which is leaking, so i need to turn off the water supply to my house. The valve by the street is way too tight and will not turn. I did notice two pipes from the wall in my laundry room which come into the water heater (gas) one pipe has red valve on it. I'm assuming that might turn off the water to my house maybe? If it does, do i need to turn off the flame to the water heater for any reason while I'm messing with this stuff?
The valve is red.

If you only have the one house valve to the water, turn off everything. There is usually detailed instructions for relighting any pilot lights on the water heater, furnace, stove....The gas company will come relight anything you have trouble with. Sometimes free, sometimes with a cost. Read everything and make sure you can or cannot relight. Way worth it to call the gas company if you can't. (or have really good insurance)

Toronto-Dominion Centre Strikes Gold
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